Senior Technical Customer Success Manager (all genders) | ClimateTech
Permanent employee, Full-time · Munich, Berlin, Remote Bavaria, Remote Berlin
Intro
Carbmee empowers organizations worldwide to systematically measure, manage, and reduce their carbon footprint. Backed by a recent €20M Series A funding from top VCs, we are one of the fastest-growing companies in European tech with offices in Berlin and Munich - proud to be at the forefront of climate innovation. Our platform leverages AI with millions of transactional data points to help enterprise customers tackle their most complex emissions challenges - far beyond compliance.
Your Role & Mission - We are seeking an impact-driven and technically savvy Senior Customer Success Manager to join our mission-driven team at Carbmee. This hybrid role is ideal for someone who thrives at the intersection of customer relationships and technical execution, helping customers succeed by driving data-heavy implementations.
You’ll start by owning post-sales success for strategic customers, acting as their trusted carbon management advisor and gradually transition to join our Value Engineering team, where you’ll dive deeper into data handling, carbon modeling, and technical configuration.
If you’ve worked as a Technical Account Manager, Solutions Consultant, Value Engineer, or in Pre-sales Engineering within B2B SaaS (especially in sustainability, carbon accounting, or manufacturing), this could be the perfect next step in your career.
Sounds exciting? Join us on our journey to achieve net-zero!
Your tasks
Customer Success & Strategic Engagement (with an initial focus on CSM responsibilities - approx. 70%)
- Manage a portfolio of Carbmee’s key accounts, driving value through successful product adoption and carbon decarbonization impact.
- Serve as the primary post-sales point of contact - liaising with senior stakeholders in Sustainability, Procurement, and Compliance.
- Translate sustainability goals into structured delivery plans using Carbmee’s Carbon Management Solution.
- Build strong executive relationships, secure renewals, and identify expansion opportunities together with our Account Executives.
- Advocate internally for your customers, bringing product feedback and insights back to Engineering and Product teams.
Value Delivery, Use Case Modelling & Data Handling (growing to ~70% over time)
- Lead technical onboarding of customer data: guiding clients through data requirements, validations, and carbon calculation configurations.
- Support workshops such as the Maturity Assessment and Data Strategy Sessions, becoming a strategic data translator between business needs and carbon modeling.
- Partner closely with the Deployment Engineering team to improve implementation frameworks, documentation, and data quality workflows.
- Develop deep knowledge of carbon accounting methodologies and how to operationalize them in a scalable SaaS product.
Your profile
- 2-5 years of experience in a customer-facing technical role - such as Technical Account Management, Pre-Sales/Solution Consulting, Technical Customer Success in enterprise SaaS, or relevant Implementation roles.
- Skilled at partnering with executive-level stakeholders in large organizations and translating their business strategy into impactful product usage.
- Strong understanding of data, onboarding processes, and ideally exposure to carbon accounting, and sustainability challenges in industrial companies.
- Excellent communication and facilitation skills - equally comfortable in technical workshops and strategic business reviews.
- Experience working with climate-related standards, regulatory frameworks (e.g., CSRD, CBAM, SBTi), or GHG Protocol is a strong plus.
- Performance-driven mindset and strong project management skills - able to manage multiple customers, data timelines, and cross-functional stakeholders.
- Fluent in English, with German being a strong plus.
- You are passionate about business sustainability, carbon emissions management, and decarbonisation strategy development in alignment with Carbmee’s mission and vision
Don't feel like you meet all the criteria? We get it: confidence can sometimes hold us back from applying for a job. We'll let you in on a little secret: there's no such thing as a 'perfect' candidate. Carbmee is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work on a Monday morning.
Benefits
- Unique & Powerful Mission - Join a fast-growing and ambitious tech company that is shaping the future of carbon management and fighting climate change.
- Health & Wellbeing - Urban Sports Club subscription to stay healthy & fit, plus 1:1 coaching sessions with Nilohealth for mental well-being.
- Flexibility & Work-Life Balance - Flexible hybrid or fully remote working culture. We have lovely, accessible offices in Berlin-Mitte and central Munich.
- Team Culture - Our values - Transparency, Humility, and Accountability - create a supportive environment where work can be both meaningful and fun.
- Connection & Networking - Summer Offsite, Winter Party, and regular team events provide ample opportunities to connect and collaborate across the company.
- Trust & Transparency - We host monthly All-Hands Meetings, weekly newsletters, and Founders Q&As to keep everyone informed about company goals and progress.
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About us
Carbmee GmbH was founded in early 2021 with the goal of helping businesses report, reduce and manage their carbon emissions. The Environmental Intelligence System, carbmee EIS™ is a purpose-built carbon management platform for enterprises with complex supply chains. The platform is compliant with all international standards and is capable of automated and holistic calculation of carbon footprints on a product, company, and supply chain level. Read more about us at https://www.carbmee.com/
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